Server Management
Dolphin24x7 is a pioneer in rendering outsourced services and support for 24x7x265. We are indeed proud to display our world class expertise in sophisticated technologies in this domain. Our established clients, many of them who are working with us since our inception in 2006, provide us a forefront to be the best “Outsourcing Partner” for rendering top-notch solutions in Server Management.
In this regard, the most crucial thing to a company is the Server uptime. To guarantee the best server uptime, we ought to monitor 24x7, the reactive & proactive server support and management. Dolphin 24x7’s remote server management plans for linux and windows incorporate multiple facets like server optimization, security tightening, and proactive works like audits on monthly basis to guarantee you the best server uptime.
Our round the clock server administration plans provides solutions to proactively manage windows and linux servers with/ without control panel.
Our Server Administration Support Plans:
- Setting up server
- Server Management
- Server security tightening
- Server alterations and software optimization
- Server Monitoring
- Data restoration
- Database Management System (DBMS)
- Network Management
We offer a range of packages under the 24/7 Server Management Plans as follows:
We manage and keep up maximum uptime, stability, and security of the servers. Our Server Management and Monitoring Plan incorporate monitoring the server’s traffic, performance, services running, disk space, etc. Server management includes server back and restoration, installation of scripts and software, problem resolutions, trapping of bugs, restarting the services if the need arises, security audits, patching and many more.
Our monthly plan is the best proactive plan that covers server problems of an organization through helpdesk system. Our team renders Level 2 & Level 3 support all day and all night from 24x7 delivery centre. End-user support is not included in this plan. You can include this with our Helpdesk Support though.
Features:
- You can get higher ROI (Returns of Investment) by flat cost per server model
- Unlimited proactive server management support for Level 2 & 3
- Round the clock monitoring of server’s resources and health
- Escalation process coupled with Advanced monitoring system
- Monthly report of server and it’s health
- Response time under 30 minutes and resolution time under 6 hours are guaranteed.
- Validity: 1 month
- One-time fee is charged for setup
- No setup fees incurred to switch plans in the future.
Is your server not performing well? Would you like a security audit of your server? Does your server need optimization? Do you face unexpected reboots / downtime? We will be available all the time to be of assistance.
Our team of experts will scrutinize the issues and will provide approximate time to resolve the issues. We will render Level 3 support all day and all night from 24x7 delivery centre. End-user support is not included in this plan. You can include this with our Helpdesk Support though.
Features:
- Reduction of TCO (Total Cost of Ownership) by flat cost per hour model.
- Level 3 support provided on demand
- Response & Resolution time based on Severity
- Minimum pack: 10 hours
- Validity: 7 days from Date of Purchase
- One-time fee is charged for setup
- No setup fees incurred to switch plans in the future.
This plan is one of the Fixed Cost On-Demand plans. It covers migration of servers or services. Once sign-up is done, technical and operation team will evaluate the whole project and prep a suitable migration plan. We make certain that the migration takes place seamlessly with calculated or minimum downtime. You can share the same with your customers confidently. Not only do we migrate our services, but also make sure that all the functionalities and features are replicated in accordance with the expectation.
Plan Features:
- Enjoy higher ROI (Return of Investments) on using Predictable Cost for server migration
- Designing architecture for migration and processes are consulted
- Downtime is planned for your customer announcement
- Lesser customer issues/grievances owing to the post migration checks.
- One-time fee is charged for setup
Wish to procure new server? Opt for this Setup plan and protect your server using the finest practices and IT security observance. This aids in reducing the risks of production of server and renders plan to setup server. You can be confident that we will take all possible actions to make sure that your server setup is done as per your requirements. We will share with you a document of baseline for future reference.
Plan Features:
- Hardware analysis & burning
- Server Audit
- Server hardening
- Firewall setup
- Installation & customization of software & components
- Document of Baseline is prepared for your reference
- This is a one-time plans
- Setup fee is charged one-time.
