“World-class applications cannot be world-class unless the best support services are provided.” Therefore, the solution to providing robust application administration is the efficiency of the support rendered. Several researches put forward that a cost efficient application support/service solution to enterprises must be the basic element of a company to make its application a product of World class.
The kind of technology an application uses and the environment in which the enterprise application is deployed, require organizations to give equal degree of professional services and support to achieve 100% customer satisfaction. We provide access to highly qualified and skilled professionals, who aid in rendering flawless running of your software applications, middleware, hardware, and databases. We will guide you to attain the right solutions as well as run them effectively. We use well described processes to support and maintain even the most complicated infrastructures and systems. We adapt “Business Centric Approach” while we setup support processes which are stated below:
- We give top priority to sales/ production emergencies to reduce the impact it has on the business operation. This is a crucial factor which affects the end consumer’s business which in turn leads to business loss.
- Issues are resolved on time
- Analysis of root cause and preventive measure to avoid reoccurrence are done.
- Knowledge repository generation of various processes and guidelines is done. This is one important factor to stabilize support sevices.
- Support processes are built in compliance with the company’s SLA (Service Level Agreement)
- End customer satisfaction is achieved as we provide suggestions for usability of application levels to enhance the customer experience.
- Well established QA processes (Quality Assurance) focusing on performance metrics and support services performance.